Refund Policy
Thank you for shopping with us! Please read our refund policy carefully before making a purchase. By completing your order, you agree to the terms outlined below:
No Refunds on Final Sale Items All sales are final, and we do not accept refunds under normal circumstances. Once an order is placed, it cannot be canceled or refunded unless there is an issue with the item received.
Exemptions for Refunds
Refunds will only be issued in the following cases:
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Damaged Items: If you receive a damaged item, please contact us immediately with clear photos of the damage. We will assess the issue and, if confirmed, arrange for a replacement or refund.
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Wrong Sizing: If you receive an item in the wrong size, please reach out to us within 7 days of receiving your order. We will verify the issue and assist in resolving it, whether through an exchange or refund.
Conditions for Refund Requests
- Refund requests must be made within 7 days of receiving the item.
- The item must be in its original condition (unused, unworn, and with tags attached) to be eligible for a refund or exchange.
- We will not issue refunds for any items that have been worn, washed, or altered in any way.
How to Contact Us If you believe your item qualifies for a refund or exchange based on the conditions above, please contact our customer service team at xclusivevalour@gmail.com. Please provide your order number, a detailed description of the issue, and supporting photos (if applicable).
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at xclusivevalour@gmail.com.